Gatwick Airport has apologised to a disabled passenger who was left waiting on a plane for over an hour and a half after landing.
Victoria Brignell, who is paralysed from the neck down, was pictured sitting alone on an empty plane at the London airport despite having reminded staff that she would be flying.
Gatwick Airport said her treatment was “unacceptable” and apologised to Ms Brignell.
A spokesperson said the incident has been “escalated” is being investigated “as a matter of urgency”.
Ms Brignell told the BBC: “I booked the help three months in advance, I reminded them two weeks ago, and still I didn’t get the service that I should expect to have.”
Former Paralympian Baroness Tanni Grey-Thompson was among those criticising what happened, tweeting to Transport Secretary Grant Shapps that this was the “reality of being a disabled person”.